• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎10-26-2022 04:01 PM

HP Recommended
Product: HP OfficeJet Pro 8216 Printer
Operating System: macOS 11.0 Big Sur

My OfficeJet 8216 jams every time I try to print on Photo Paper. I am using HP Premium Plus Inkjet Photo Paper. I am loading it in the paper tray glossy side down. I am setting all of the settings on the printer and in my Print Dialog box for this type of paper, highest quality.

Is there any type of paper that might work better? Is there any special way to load the paper so that it won't jam? Is there anything in or on the Printer that I should clean or fix?

Thanks for any ideas or tips, including whether I should just get a different printer!

 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.