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Officejet 4650 will not pick up photo paper

HP Recommended
Officejet 4650
macOS 10.13 High Sierra

My Officejet 4650 won't pick up my photo paper. I am using HP specialty glossy 4x6 paper. Loading it in short side up and glossy side down. First I get a message that the paper is not the right size. Then it sounds like its printing but the paper never makes it to the print area. It's jammed in back. I have all my settings correct. Changed the paper on the printer to 4x6 glossy photo , changed the settings on my HP Smart app on my Mac to that too. Checked the settings on the print queue . I've used this paper before and it worked. What is going on? 

HP Support Agent
HP Support Agent
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HP Recommended

@mwpamela, Welcome to the HP Support Community! I’m here to help.


I understand the printer is not picking the photo papers. Have you tried using the photo app on the mac and check if that helps? 


Make sure the photo papers are properly placed in the input tray, refer to - Loading Paper, Cards, and Envelopes


Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.


Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.


Follow the steps mentioned in this document - Print photos with an HP printer

Also, to check the settings, you may refer to - HP print settings guide (Windows, Mac)


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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