Officejet 9015 cartridge jam and grinds. No paper stuck

[Mara12345]

officejet 9015 print cartridge cannot move.  Grinds.   No paper jam.   Reset on and off.  Still grinds.  

[Anand_Andy]

Hi @Mara12345,

Welcome to the HP Support Community

I understand you are facing a carriage jam with a grinding noise issue with your HP Officejet Pro 9015. Not to worry I will help you to get a resolution to resolve the issue.

Please follow the steps mentioned on this Link.

If the issue persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!