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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Officejet 9015e document feeder squeeks; does not feed docum...

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10-11-2024 10:16 AM
The document feeder on my Office jet 9015e sqeeks VERY loud and most of the time does not succeed in feeding a piece of paper. If the paper gets started it moved smoothly. I have cleaned the all the rollers I can find. There is no dust anywhere in sight, This printer is 4 years old. Are there gears which need to be lubricated?
10-13-2024 01:53 PM
Hi @wroxdfg,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing an issue with your printer that has an ADF issue while feeing documents.
A) Please follow the steps below to perform a power drain.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
B) Kindly refer to the steps on this video link to troubleshoot and let me know if that resolves the issue.
C) Refer to the steps on this link to further troubleshoot.
D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a good day
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee