Officejet Pro 7740. Printers are missing the Paper Tray Extension Covers

[Charles1688]

We have several of this unit in our office and we just bought another one.  But now the bottom tray cover is missing (for the extending the tray to accommodate 11x17 paper.  What is the deal with this.  Is it or is not included with the printer?  I've asked this question to support and get no answer, seems they want to stay asleep.  This thing looks like a mistake without it.  If this is the direction that HP wants to go by skimping a simple part, and ignore support questions, maybe its time for my office to stop purchasing HP equipment and supplies.  (And YES, I have control of that)

[D Hook]

Was this purchased directly from HP or through a vendor?  If through a vendor, why not check with them to get some help?

Or is this a used/refurbished machine?

[Charles1688]

This was purchased thru Apple store, not advertised as "used" (nor was I looking for used).   I did notice that the warranty according to HP was in May rather than October when I purchased it.  Submitted the invoice to HP to dispute it.  No response after 2 days.   No excuse for HP not answering support inquires, and a simple one.  

[vfleites]

I purchased mine through Office Depot and the box was perfectly sealed.