Officejet Pro 8600 getting "improper shutdown" error, then a bogus "paper Jam" message

[skijake]

Office Jet Pro 8600...keep getting and "improper shutdown" message, that switches to "paper jam" message.  I have done everything to find jam and nothing.  

[Raj_05]

Hi @skijake,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing an "improper shutdown" message followed by a "paper jam" message on your HP OfficeJet Pro 8600 printer, there are several steps you can take to troubleshoot and resolve the issue.

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds, then plug the printer back in and turn it on.

Check for Obstructions:

• Open the printer cover and check for any paper or foreign objects that may be causing the jam.
• Make sure to check all areas, including the input and output trays, as well as the paper path.

Reset the Printer:

• Turn off the printer.
• Disconnect the power cord from the back of the printer.
• Wait for a minute, then reconnect the power cord.
• Turn on the printer and check for the error.

Update Firmware:

• Check if there are any firmware updates available for your printer on the HP support website. Updating the firmware can sometimes resolve software-related issues.

Paper Path Check:

• Ensure that the paper path is clear and that there are no obstructions.
• Make sure that the paper guides are properly adjusted to the paper size you are using.

Inspect Rollers:

• Check the rollers for any debris or foreign objects. Clean the rollers with a lint-free cloth if necessary.

Use Genuine HP Paper:

• Ensure that you are using the correct type and size of paper recommended for your printer. Using high-quality, genuine HP paper can reduce the likelihood of jams.

Paper Sensor Check:

• Make sure that the paper sensors are not obstructed or damaged. Clean them carefully if needed.

Printer Self-Test:

• Most printers have a self-test or diagnostic page that you can print. Refer to your printer's manual on how to perform a self-test. This can help identify if there are any hardware issues.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support