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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Officejet Pro 8600 getting "improper shutdown" error, then a...

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12-20-2023 06:38 AM
Hi @skijake,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If you're experiencing an "improper shutdown" message followed by a "paper jam" message on your HP OfficeJet Pro 8600 printer, there are several steps you can take to troubleshoot and resolve the issue.
Restart the Printer:
- Turn off the printer and unplug it from the power source.
- Wait for about 30 seconds, then plug the printer back in and turn it on.
Check for Obstructions:
- Open the printer cover and check for any paper or foreign objects that may be causing the jam.
- Make sure to check all areas, including the input and output trays, as well as the paper path.
Reset the Printer:
- Turn off the printer.
- Disconnect the power cord from the back of the printer.
- Wait for a minute, then reconnect the power cord.
- Turn on the printer and check for the error.
Update Firmware:
- Check if there are any firmware updates available for your printer on the HP support website. Updating the firmware can sometimes resolve software-related issues.
Paper Path Check:
- Ensure that the paper path is clear and that there are no obstructions.
- Make sure that the paper guides are properly adjusted to the paper size you are using.
Inspect Rollers:
- Check the rollers for any debris or foreign objects. Clean the rollers with a lint-free cloth if necessary.
Use Genuine HP Paper:
- Ensure that you are using the correct type and size of paper recommended for your printer. Using high-quality, genuine HP paper can reduce the likelihood of jams.
Paper Sensor Check:
- Make sure that the paper sensors are not obstructed or damaged. Clean them carefully if needed.
Printer Self-Test:
- Most printers have a self-test or diagnostic page that you can print. Refer to your printer's manual on how to perform a self-test. This can help identify if there are any hardware issues.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator