Officejet Pro 9015 is saying paper tray is open, but it isn't.

[BecW]

The printer says the paper tray is open, but it isn't. It doesn't do the usual noise when I put it back in, but it is clicked in place with the holding tray. 

The software on my computer says the paper tray is empty, which is also not true -- but clearly the information doesn't match.

I have checked for updates and such, and there are none. I started HP Instant Ink a year ago and have had nothing but trouble since.  It's kind of weird, and discouraging. 

[Anand_Andy]

Hi @BecW,

Welcome to the HP Support Community

I understand you are facing a false paper tray open issue with your HP OfficeJet Pro 9015 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: 'A paper tray is open. Close the tray to continue.' Message( Model may vary but the steps are similar)

Hope this helps! Keep me posted. 

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