• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
HP Recommended
HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Microsoft Windows 10 (64-bit)

I always have problems with this printer and envelopes. 

It folds the envelope as it feeds it and I end up with a crease on the paper if lucky or the adresses printed diagonally. 

The paper selection is correct and the envelope stack does not go above the Paper fill guide in the paper tray.

Is there a way to re-align the machine or is it my printer's problem, or a generalized one? 

My printer is still under warranty.

Thank you

4 REPLIES 4
HP Recommended

@PabloMontreal 

 

Welcome to the HP User Community.

 

Not sure - I can tell you some of of the places to recheck the setup.

 

Sure - you can Align the cartridges / printer

 

 

 

What if?

If, after trying all you can think to try, the printer still "eats" supported envelopes in the correct tray,

Yes, contact HP Technical Support to submit a hardware repair case:

 

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:  Select a method and contact HP Support…

 

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders - READ

  • Case submission to HP Support is available to those whose devices registered and are still in Warranty.
  • Some regions display phone / chat contact information only after the case is submitted online
  • Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
  • HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
  • If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

  • HP Phone numbers you find on the Internet have likely been hijacked.  Old HP phone numbers – those no longer used by HP since the move to “online” case submissions  – might have been hijacked.  Do not be a victim.  Be Careful.

 

=========================================================

General Envelope Checklist includes (and might not be limited to) the following...

 

Load envelopes in Tray 1 according to the instructions in the User Guide

Starting on Page 19

 

The maximum number of envelopes in the input tray = 30

What if?  Try with a stack of no more than ten envelopes.

 

#10 envelopes are supported > 20-24lb weight

 

In general, do not try to print envelopes that are

Heavier than supported,

Have scalloped edges,

Other than white or cream colored,

Embossed or with little windows

 

================================================================

 

Alert the printer to the Paper Size & Type - Tray and Paper Management

 

Example - EWS > Settings > Preferences > Tray and Paper Management

NOTE: 

The example printer supports "other than plain paper" in Tray 2 -

Adjust your setup for your printer's hardware

EWS_9025_Preferences_Tray_and_Paper_Management_All_6EWS_9025_Preferences_Tray_and_Paper_Management_All_6

 

================================================================

Printing Preferences

 

Assuming the full driver printer software is installed,

Set the Printing Preferences to something that won't interfere.

For example, set Printing Preferences - Shortcut to "Everyday Printing"

 

Set Printing Preferences – Windows

 

NOTES

  • This section is not applicable to Mobile Printing.
  • Access to the complete Printer Preferences requires having installed the Full Driver printer software.
  • The printer should be selected as the default and current printing device.
  • Printing Preferences are available directly from the driver. 
  • Printing Envelopes?  See NOTE

 

 

Windows 11

Settings > System > Bluetooth & devices > Printers and scanners

Check the list of devices – Select / Open Printer > Select Printing Preferences

 

Windows 11 – Settings Path to “Devices and Printers”

Settings > System > Bluetooth & devices > Scroll down > Devices and printers

 

Windows 10

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

 

  • When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.

 

NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

 

Example - Printing Preferences - Everyday Printing

9025_Printing_Preferences_Everyday_39025_Printing_Preferences_Everyday_3

 

================================================================

Create Envelope

 

Example - Word > Mailings > Envelopes - #10

Rabbits_and_Chickens_Test_Envelope_10_12Rabbits_and_Chickens_Test_Envelope_10_12

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Thank you for your prompt reply, Dragon-Fur,

I printed an alignment page and the page came out roughed up.

Must be hardware then. 

I'll  contact support as soon as I have a moment. 

 

HP Recommended

@PabloMontreal 

 

You are welcome.

Good Luck.

Let us know how it goes.

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Thank you,

A new printer is on the way. Am I ever glad to have extended care.

 

Best, 

Pablo

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.