Only printing half page on Avery lables

[MrsHurley214]

I am trying to print labels on full size Avery sticker sheets and only part (usually the second half of the page) prints. The bottom half of the document prints at the top of the page. When I try to print on regular paper, it prints fine. 

I have cleaned the rollers and changed the paper input to a thicker option. I think it is a feed issue because it happens also when I try to print multiple copies of the same page, but I don't know much about printers. The page on the left is on regular paper, the one on the left is sticker paper. I positioned the paper so you can see how much is missing...Thanks for your help! 

[Dragon-Fur]

@MrsHurley214 

Welcome to the HP Community.

NOTE

This answer depends on you having installed the Full Feature Software / full driver for the printer.  On a printer of this age, it is assumed you have done so - IF you are not sure the software is installed or if need help to install the printer software, please ask...

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What you can do does depend on the particular label paper, of course.

What the printer can do

This printer series supports a variety of paper types, including those that would normally print "label paper" weights.

For example,

The printer supports Brochure paper (sometimes called Professional paper) - this is typically 180 gsm.

Presentation paper is 120 gsm.

Index Card Paper is supported to 200 gsm.

NOTE: The word "Index" is generally significant but not in the context of this question...

 Printer Specifications for HP OfficeJet Pro 8700 Printers

and

Media Size (facet)	Letter; A4; Legal; B5
Media Sizes Custom (imperial)	Tray 1: Width = 3 in - 8.5 in / Height = 5 in - 14 in
Media Sizes Custom (metric)	Tray 1: 76.2 x 127 to 215.9 x 355.6 mm
Media Types	Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Inkjet Hagaki, Plain Paper, Thick, Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Media Weight Recommended (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)

What to do...

Add the following to what you have checked / tried...

Make sure that both the print driver (software you are using to view and submit the job to the printer) AND the printer are aware of the paper size / paper type you are using.

For example...

Alert the printer to the paper you intend to use.

Basics

Load / Check paper size into printer

Check / Adjust at the printer display panel and / or EWS

Windows >> Adjust Printing Preferences / Shortcut

Open the item to be printed > Optionally Set / edit available options > Print

Details

Load the paper into the printer according to the instructions in the printer user guide.

Paper already loaded? 

Open tray – Wait a few seconds – Close tray - Update information - Continue

Done that?  Stuck?

Open tray - Remove paper - Gently flex the stack - Return paper to tray - Close tray - Update information - Continue

Check / Adjust / Retain the Paper at the Printer Display Panel

NOTE

• Section is not applicable to printers lacking a printer display panel.

Open Printer Tray,

If you have not yet done so, Remove / add desired paper size - type

else

Wait a few seconds

Close Tray

IF applicable for your printer:

On the Printer Control Display Panel,

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK

No Size?  If the size of the Paper Size is not in the Drop-down list, Select Custom

Note:  Not all printers allow selection of “Custom”

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Embedded Web Server (EWS)

NOTES

• EWS option is applicable to network connected printers.
• Options in Laser Printers are likely (and frequently) different.

Reminder

No Size?  If the size of the Paper Size is not included in the Drop-down list, Select Custom

Note:  Not all printers allow selection of “Custom”

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

Verify / Update Tray and Paper Information

EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

EWS - HP Smart for Mobile - iOS

Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.

Open HP Smart (for mobile)

Open Settings

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTES

• Size not listed in the Drop-down menu?  If available:  Select Custom (likely the last selection in the list)
• EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced
• Features and options differ by printer model and type.

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Set the Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences requires having installed the Full Driver printer software.
• Printing Preferences are available directly from the driver.  When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” or simi
• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try: Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes
  

Preferences and Envelopes: 

Select / leave Printing Preferences shortcut to "Everyday Printing" or something equally benign. 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Printing Preferences – Shortcuts / Selections

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts

Click / Highlight your preferred Shortcut 

Click Apply > Click OK to exit

Optional - Additional Setup / Information

Make changes to a Shortcut (Model Dependent)

• Select your Shortcut (locked / template or custom) >
• Adjust the settings for paper, source (tray), other settings
• Check all sub-menus in all Tabs
• Click OK to save / leave sub menu

Custom Shortcut

On the main Preferences menu,

Save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name

Click OK to save the setup

Side Bar:  Scan Menu for HP Scan

Open section More >

Check / adjust settings in each sub-section

Click OK to save sub-menu changes

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Next...

If you are printing from Word using a template you have made or downloaded,

Set the print options in the main print dialog and then open Printer Properties to finish / confirm your settings.

If you make changes, click OK to leave sub-menu(s) and save changes...

What else?

If you have not done so,

Try / Consider

Export your template / label document to PDF

Print the document using Adobe Reader DC 

Example

Avery_5912_Sample_Label_PDF_Print_6

References / Resources

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series 

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