• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about cartridges, Click here to check it out!
Locked

‎06-17-2022 10:35 AM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer

My printer is loading the paper half way and then gives me an out of paper error. I have tried cleaning the rollers in the back, as well as the rollers by the ink cartidges. When I look under the printer I can see the paper fed in and doesn't appear to be jamming. However, when the paper reaches the half way point it does start flexing and seems like it isn't able to pull any further. I have reset the power according to the HP guide but nothing seems to help. 

 

This issue did not start until I printed a couple pages and went to scan them to a file on my computer. Immediately following that, it stopped pulling paper properly. 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.