PRINTER KEEPS ASKING TO LOAD PAPER, INFORMING TO USE COLORPAK PAPER TO WORK BEST

[SNAFFLE12325]

PRINTER KEEPS ASKING TO LOAD PAPER

[Sneha_01]

Hi @SNAFFLE12325,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer keeps asking to load paper and is recommending ColorPak paper, here are some steps you can take to troubleshoot the issue:

1. Check Paper Tray

• Ensure Paper is Loaded: Make sure there’s enough paper in the tray and it’s loaded correctly.
• Check Paper Size: Confirm that the paper size matches the printer settings.

2. Adjust Paper Settings

• Printer Settings: Go to your printer's settings and make sure the paper type matches what you have loaded (e.g., plain paper, color paper).
• Use Recommended Paper: If the printer recommends ColorPak paper, consider using it, as some printers are sensitive to specific types.

3. Clear Paper Jams

• Check for Jams: Inspect the printer for any paper jams or obstructions in the paper path.

4. Reset Printer

• Power Cycle: Turn off the printer, unplug it for a minute, and then plug it back in and turn it on again.

5. Update Printer Drivers

• Check for Updates: Ensure that your printer drivers are up to date. You can download the latest drivers from the HP website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support