PRINTER PAPER JAM

[User_06142024]

HP LaserJet 1020 Plus Printer

Out of Warranty: Ended on Dec 16, 2015

Serial Number           [Personal Information Removed]

Product Number        CC418A

THIS IS THE MY PRODUCT DETAILS AND THIS PRINTER CONTINUE GIVES ME PAPER JAM ERROR.

[Irfan_06]

Hi @CNCH608237,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that has a paper jam error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Update the printer firmware by clicking on this link and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this video link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support