PROBLEMA EN LA TOMA DE HOJAS

[NICOLAS51]

NECESITO DE SU AYUDA COMUNIDAD, TENGO UNA HP SMART TANK 580, EL PROBLEMA QUE ME SURGIO ULTIMAMENTE ES QUE NO TOMA LAS HOJAS POR LA BANDEJA DE ENTRADA, LA LLEVE A UN SERVICIO TECNICO NO OFICIAL DE HP Y ME DIJERON QUE NO TIENE SOLUCION QUE LA IMPRESORA SOLO VA A SERVIR PARA IMPRIMIR HOJAS COMUNES...NO TIENE NINGUN PAPEL ATASCADO, NO TIENE TROZOS DE PAPELES ATASCADO. A DECIR VERDAD EL SERVICIO TECNICO DIJO QUE SERVIRIA PARA PAPEL COMUN, NO PUEDO USAR LOS PAPELES FOTOGRAFICOS NI ADHESIVOS A ESOS TIPOS DE PAPELES DIRECTAMENTE NO LO TOMA LA IMPRESORA Y AL MOMENTO DE QUERER TOMAR LA HOJA HACE UN RUIDO BASTANTE FUERTE EN LOS ENGRANAJES.POR FAVOR NECESITO DE SU AYUDA. GRACIAS

[Nal_NR]

Hi @NICOLAS51,

Thank you for reaching out to us! To ensure we can assist you effectively, we kindly ask that you respond in English, as it is the language we currently support here.

Take care and have a good day

HP Support

[NICOLAS51]

I NEED YOUR HELP COMMUNITY, I HAVE AN HP SMART TANK 580, THE PROBLEM THAT I HAD LATELY IS THAT IT DOESN'T TAKE THE SHEETS FROM THE INPUTS TRAY, I TOOK IT TO AN UNOFFICIAL HP TECHNICAL SERVICE AND THEY TOLD ME THAT THERE IS NO SOLUTION THAT THE PRINTER WILL ONLY SERVICE TO PRINT ORDINARY SHEETS...IT DOESN'T HAVE ANY PAPER JAM, IT DOESN'T HAVE PIECES OF PAPER JAM. TO TELL THE TRUTH, THE TECHNICAL SERVICE SAID IT WOULD WORK FOR PLAIN PAPER, I CAN'T USE PHOTOGRAPHIC PAPERS OR ADHESIVES ON THOSE TYPES OF PAPERS DIRECTLY. THE PRINTER DOESN'T TAKE IT AND WHEN I TRY TO TAKE THE SHEET, THE GEARS MAKE A QUITE LOUD NOISE. PLEASE, I NEED YOUR HELP. THANK YOU.

[Kuroi_Kenshi]

Hi @NICOLAS51,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these Troubleshooting Steps

Check Paper Type and Quality:

• Ensure that the paper you are using meets the printer’s specifications. Using paper that is too thick, glossy, or textured may cause feeding issues, especially with specialty papers like photographic papers.
• Refer to the printer's manual for supported paper types and weights.

Clean the Paper Feed Rollers:

• Paper feed rollers can accumulate dust and debris over time, which can affect the printer’s ability to take sheets. Cleaning the rollers might help resolve the issue.
• Use a lint-free cloth moistened with distilled water to gently clean the rollers.

Adjust Paper Guides:

• Verify that the paper guides in the input tray are adjusted correctly. The guides should be snug against the edges of the paper without bending or damaging it.

Perform a Hard Reset:

• Sometimes, performing a hard reset can resolve paper feeding issues.
• Turn off the printer and unplug it.
• Wait for about one minute.
• Plug in the printer and turn it back on.

Update Printer Firmware:

 Kindly refer to this link to update your printer firmware.

Use Recommended Paper:

• HP printers often have specific recommendations for photographic and specialty papers. Use high-quality paper that is recommended by HP for your printer model to avoid feeding issues.

Steps to Clean Paper Feed Rollers

1. Turn off and unplug the printer.
2. Open the access door to the printer’s paper feed rollers (refer to the printer’s manual for specific instructions on accessing the rollers).
3. Moisten a lint-free cloth with distilled water.
4. Gently clean the rollers with the moistened cloth. Rotate the rollers manually to ensure all surfaces are cleaned.
5. Allow the rollers to dry completely before closing the access door and plugging the printer back in.

Let me know what helped.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[NICOLAS51]

Hola Kuroi_Kenshi, todo los paso que me indicaste ya lo hice en su momento y no resulto en ninguna solucion para la impresora. Necesito ayuda para ir mas a fondo en la impresora, poder revisar el sistema de engranajes que tiene en su interior, ver si alguno esta desgastado o escapa de los encastres que tiene cada uno de los engranajes (por que a veces hace un ruido muy fuerte en el interior como si no encastraran los engranajes y directamente patinan). Para eso necesito ayuda ahora, ver el interior de la impresora.

[Kuroi_Kenshi]

Hi @NICOLAS51,

Thank you for the response.

To ensure we can assist you effectively, we kindly ask that you respond in English, as it is the language we currently support here.

Take care and have a good day

HP Support

[NICOLAS51]

Hi Kuroi_Kenshi, I already followed all the steps you told me before, and they didn't solve the printer. I need help looking deeper into the printer to check the gear system inside and see if any of them are worn or slipping out of the grooves on each gear (because sometimes they make a very loud noise inside, as if the gears aren't fitting properly and just slip). For that, I need help now, to see inside the printer.

[Kuroi_Kenshi]

Hi @NICOLAS51,

Thank you for the response.

I understand your concern about the gears possibly slipping inside the printer. However, opening the printer to inspect or repair internal components on your own is not recommended, as it could lead to further damage and may void any existing warranty or support coverage.

I strongly suggest reaching out to an HP Authorized Service Center for professional assistance. They will be able to diagnose the issue properly and provide the best solution.

Check this link to find the nearest HP Authorized Service Center: Click Here

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,