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02-16-2022 12:39 PM
I just set up a brand new Envy 6455e. After a dozen or so attempts, it has not been able to print a single page successfully. Each time the paper gets jammed in the exact same location. I have done the following for troubleshooting:
- Powered printer off and back on (x2).
- Checked every single nook and cranny, including underneath printer and removing the paper path cover. I have insured proper replacement of paper path cover.
- Each time I clear the stuck paper the same jam occurs again.
- Attempted to update firmware two times but failed.
Please help! The utter absurdity that is modern day printing is starting to get to me.
02-19-2022 01:44 PM
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