Paper Feed problem with HP ENVY PHOTO 7855

[LStarrh]

The paper is not being picked up from the tray in my printer. I have followed all the troubleshooting advice:

Unplug - press power button to discharge - leave off for 10 minutes

Plug back in - press power button to reset for 30 sec

Clean all rollers inside printer.

Possibly a hard reset would work, but I can't find any instructions for how to manage it.

This is a deal breaker on the printer, I have had it since 2021, but it has been fairly reliable up until this issue.

[Raj_05]

Hi @LStarrh,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you've already tried the common troubleshooting steps and are considering a hard reset, here's how you can perform a hard reset on your HP ENVY PHOTO 7855.

Hard Reset Procedure:

1. Turn on the Printer: If it’s already on, leave it as it is.
2. Disconnect Power: While the printer is on, disconnect the power cord from the back of the printer and unplug it from the wall outlet.
3. Wait: Leave the printer unplugged for at least 60 seconds.
4. Reconnect Power: Plug the power cord back into the wall outlet and then reconnect it to the printer.
5. Turn on the Printer: If the printer does not turn on by itself, press the power button to turn it on.

Additional Steps:

If the hard reset does not resolve the issue, consider the following additional steps.

Check Paper Quality:

• Ensure you are using the correct type and size of paper recommended for your printer.
• Make sure the paper is not curled, wrinkled, or damp.

Load Paper Correctly:

• Fan the stack of paper to ensure the sheets are not stuck together.
• Adjust the paper width guides so they rest gently against the edges of the paper stack.

Check for Obstructions:

• Open all accessible doors and remove any visible debris or paper fragments that may be blocking the paper path.

Clean the Paper Rollers:

• Use a lint-free cloth lightly moistened with distilled water to clean the rollers inside the printer.

Update Firmware:

• Ensure your printer's firmware is up to date. You can check for updates through the HP Smart app or the HP Support website.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support