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‎11-25-2022 05:48 PM - edited ‎11-25-2022 05:50 PM

HP Recommended

I have an HP LaserJet Pro 9018.  The screen shows Paper Jam; however, I went through the entire printer per the steps provided and couldn't find any paper.

 

I tried the power cycling and that didn't work.  I can't access any other functions on the printer screen as it's stuck on the paper jam screen.

 

I haven't connected it to the app on the computer to the printer as I have a new Wi-Fi, and since I can't access the screen, I can't connect to the Wi-Fi.

 

Any ideas?

Category:
1 REPLY 1

‎11-30-2022 04:39 AM

HP Recommended

@SamerAbu

 

Welcome to the HP support community.

 

I understand that you are getting a paper jam error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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