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01-09-2022 02:06 AM
We have a HP ENVY Photo 6200 printer. When we try to print some photos we get a error that tells us that there in np paper in the photo tray but there is. I think the issue is that the printer can´t take the paper.
01-13-2022 06:50 AM
@Lunde82, Welcome to the HP Support Community! I’m here to help.
I see that you are not able to print photos. To assist you better,
- Are you using HP photo papers?
- Make sure the media that you are using is compatible with the printer. Click here to check the product specifications.
- Are you able to print on regular paper?
- Which app are you using to print? Check the print settings on the app.
Check if the photo papers are properly loaded in the input tray, refer to - Loading Paper, Cards, Envelopes
Also, perform the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper
Hope this helps! Let me know how it goes.
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