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HP Recommended
HP OfficeJet 6962 All-in-One Printer
Microsoft Windows 11

I have tried the couple of various solutions across the internet and was wondering if there was a solution I missed. What is happening is when my printer boots up my printer head seems to be stuck in the far right side. I then get the paper Jam error, and when I close out of that it gives me the 0x error. I can "unlock" the printer head if I unplug the power as it is starting up. In this case I am able to remove the ink cartridges and reboot the printer. When I do this the printer head is able to move side to side and do its normal start up routine. However it still throws the Paper Jam error. When I close out of that error I hear the whirring again and I see it looks like the printer head is again stuck in the far right position and I get the 0x error once again and my printer is essentially bricked until I restart it.  I have scoured the printer for any blockages and made sure every component is seated properly. I have wiped down the components with isoprop alcohol. I am at a loss of what to try next. I just bought and installed new ink cartridges too. 

1 REPLY 1
HP Recommended

@SadPrinterError, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Paper Jam and Error 0x6100004a Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Make sure the cartridge access door is closed

To avoid errors or other problems, make sure the cartridge access door is fully closed.

Open the cartridge access door.

Opening the cartridge access door

Remove the paper path cover, and remove any torn paper, labels, or other obstruction that might be inside.

Checking the cartridge door for obstructions

Reinsert the paper path cover, making sure it is fully inserted into the printer so that it does not interfere with closing the access door.

Close the door, ensuring it is fully seated.  

 

Please refer to this document for more information: HP OfficeJet All-in-One Printers - '0x6100004a' error after a paper jam message | HP® Support

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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