Paper Jam is reflecting and asking to remove any paper but there is no paper stuck

[PNB3]

HP SMART TANK 790 

Printer is not working and reflecting clean the jam paper but there is no any paper stuck 

[VikramTheGreat]

Hi @PNB3,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP Smart Tank 790 printer is showing a “Clean the paper jam” error, but there’s no visible paper stuck. Sorry to hear about the trouble. Please follow these steps to resolve the issue:

Step 1: Check All Possible Jam Locations

Paper jams can occur in hidden areas. Check and clear these:

1. Input Tray Area
   • Remove the input tray.
   • Look inside and gently pull out any visible paper or debris.
2. Inside the Printer
   • Open the ink access door.
   • Check around the printhead carriage and remove any scraps.
3. Rear of the Printer
   • Open the rear access door or duplexer.
   • Remove any jammed paper or debris.
4. Automatic Document Feeder (ADF)
   • Lift the ADF cover.
   • Remove any paper or dust inside.

Step 2: Clean the Paper Pick Rollers

Dust buildup can cause false jam errors.

1. Turn off the printer and unplug it.
2. Remove the input and output trays.
3. Use a lint-free cloth dampened with distilled water.
4. Gently clean the grey paper pick rollers inside the tray area.
5. Let dry for 10–15 minutes before turning the printer back on.

Step 3: Reset the Printer

1. Turn off the printer.
2. Unplug the power cord from the wall and the printer.
3. Wait 60 seconds.
4. Plug it back in and turn on the printer.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat