Paper Jam message , but absolutely no jam anywhere. Won't clear

[Scarr8]

On a HP Envy 5660 I keep getting a Paper jam message. I have checked everywhere and there is absolutely no paper jammed anywhere . However it will not clear

[A_Gayathri]

Hi @Scarr8,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the "Paper Jam" message on your HP ENVY 5660 e-All-in-One Printer, even when there's no visible jam, can occur due to various reasons, such as a sensor issue, debris in the paper path, or a hardware malfunction. 

Here are the steps to troubleshoot and resolve the issue:

1. Turn off the Printer and Inspect Again

• Power Off: Turn off the printer and unplug it from the power source.
• Remove Paper: Remove all paper from the input and output trays.
• Inspect Thoroughly:
  • Open the paper path cover and check for torn paper bits, labels, or other debris.
  • Look inside the input tray, output tray, and duplexer (if applicable).
  • Use a flashlight to ensure nothing is stuck in hard-to-see areas.

2. Check and Clean Paper Path Sensors

• Access Sensors: Look for sensors along the paper path, especially near the rollers. They might be blocked or malfunctioning.
• Clean Sensors:
  • Gently clean the sensors using a lint-free cloth lightly dampened with distilled water.
  • Ensure the sensors are free of dust, smudges, or debris.

3. Reset the Printer

• Unplug the Printer: Disconnect the printer from power while it’s still on.
• Wait: Leave the printer unplugged for at least 60 seconds.
• Reconnect: Plug the printer back in and turn it on. This can reset error messages.

4. Check Rollers and Clean Them

• Access Rollers:
  • Open the printer and locate the rollers (usually near the input and output trays).
• Clean Rollers:
  • Use a clean, lint-free cloth slightly dampened with distilled water to wipe the rollers.
  • Rotate the rollers manually to clean all surfaces.

5. Perform a Printer Self-Test

• On the printer’s control panel, navigate to Settings > Tools > Printer Status Report.
• Print a self-test page to see if the error persists.

6. Update or Reset Firmware Update the firmware on an HP printer

• Check for Updates: Ensure the printer's firmware is up to date. Use the HP Smart app or HP website to check for updates.
• Factory Reset: As a last resort, perform a factory reset. Instructions for this vary, so refer to your printer manual 

7. Consider a Hardware Issue

If the above steps don’t resolve the issue:

• The paper jam sensor might be faulty.

Refer to this document: HP DeskJet, ENVY 5640, 5660 Printers - 'Paper Jam' Error

I hope this helps. 

Take care and have a good day.

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