Paper Jam, printer failure

[rapidrick]

Display screen alternates between "paper jam" and "printer failure" after each reset. No jam detected.

Message boards do not provide instructions on determining whether the carriage is stuck, or locked.

What is the expected service life for a lightly used 6978 home printer? Is there a way to access total number of pages printed and pages scanned?

[Kumar0307]

@rapidrick, Welcome to the HP Support Community! I’m here to help.

To check the number of pages printed, print a Printer Status Report

1. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

2. Swipe up on the display, and then touch Reports.

3. Swipe up on the display, and then touch Printer Status Report.

Perform the steps mentioned in this document - 'Printer Failure' Error

Check for any jams inside the printer and make sure the print carriage is moving freely.

Refer to - Paper Jam Error

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill out the webform and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, you may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide

Keep me posted for any other assistance.

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Have a great day!