Paper Jam

[WEBB85]

How to access paper jam in my 9125e printer. It looks as if I need to get in the back of the unit?

[A_Gayathri]

Hi @WEBB85 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To clear a paper jam in your HP OfficeJet Pro 9125e All-in-One Printer, you might need to access different areas, including the back of the unit. Here’s a step-by-step guide to help you safely clear the jam:

1. Turn Off the Printer

• Press the power button to turn off the printer and disconnect the power cord from the wall.

2. Remove Paper from the Input Tray

• Remove all paper from the input tray to prevent further jams.

3. Access the Rear of the Printer

• Locate the Rear Access Door or Duplexer: Your HP OfficeJet Pro 9125e has a rear access panel or duplexer. If your printer has a duplexer (for two-sided printing), you will need to remove it.
• Remove the Duplexer: Press the tabs on either side of the duplexer and pull it out gently.
• Check for Paper Jam: Inspect the area and gently remove any jammed paper by pulling it straight out to avoid tearing.

4. Check the Front of the Printer

• Open the front cover to check inside the printer, particularly around the ink cartridges.
• Gently remove any paper you see stuck inside.

5. Inspect the Output Tray Area

• Remove any paper that might have jammed in the output tray or beneath the paper rollers.

6. Reinstall the Duplexer

• After clearing all visible paper jams, reinstall the duplexer by aligning it and snapping it into place.

7. Power On the Printer

• Reconnect the power cord and turn on the printer.
• Load paper into the input tray and check if the issue is resolved.

8. Run a Printer Test

• Try printing a test page to ensure the printer is working smoothly.

Refer to this document: HP OfficeJet Pro 9125e All-in-One Printer

Fix a Paper Jam | HP OfficeJet Pro All-in-One 9010, 9020, 9010e, 9020e Printers | HP Support

I hope this helps. 

Take care and have a good day.

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