Paper Jam

[apple1708]

My printer jams all the time even if i remove the paper inside. It says paper jam once and after that all the papers are stuck inside every time i tried to print. It also ask for paper in the trays even if i have some. And when it starts printing its loud and jams.  It wont shut down and i cannot print anything anymore. 

[Raj2111]

Hi @apple1708 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here’s a quick troubleshooting guide for your HP ENVY Photo 7120 printer:

1. Power Cycle the Printer

• Turn off the printer.
• Unplug it for 30 seconds, then plug it back in and turn it on.

2. Check for Paper Obstructions

• Look inside for any small pieces of paper or debris.
• Ensure the paper feed rollers are clean (use a lint-free cloth if needed).

3. Recheck Paper Tray

• Ensure paper is loaded properly, not too much, and aligned correctly.
• Make sure the paper is not wrinkled or stuck together.

4. Inspect the Paper Path

• Open the printer’s access doors and manually pull out any jammed paper.
• Check the rollers for wear or damage.

5. Reset Printer Settings

• Reset the printer to factory settings from the printer’s menu or via the HP Smart app.

6. Update Firmware

• Check for firmware updates on the HP website or via the HP Smart app.

7. Check the Printhead and Cartridges

• Remove and reinstall the cartridges to ensure they’re properly seated.

8. Test Without Paper

• Run the printer with no paper in the tray to see if the noise or jam issue persists.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support