Paper Jam

[Printer750]

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[A_Gayathri]

Hi @Printer750,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing a paper jam with your HP Smart Tank 750 All-in-One printer, here are some steps to help resolve the issue:

1. Turn Off and Unplug the Printer

• Turn off the printer using the power button and unplug it from the power source.

2. Check for Paper Jam Inside the Printer

• Open the printer’s access panel or ink cartridge door.
• Look for any paper that is stuck inside the printer, especially around the paper path, rollers, and ink cartridges.
• Gently remove any jammed paper. Avoid pulling it forcefully to prevent damaging internal parts.

3. Check the Input and Output Trays

• Remove any paper from the input and output trays.
• Check if there is any paper jammed in these areas and remove it carefully.

4. Inspect the Paper Feed Rollers

• If accessible, inspect the paper feed rollers for any small pieces of paper or debris.
• Gently clean the rollers using a soft cloth dampened with water (make sure it's not too wet).

5. Reload the Paper Tray

• After ensuring the printer is clear of any jams, reload the paper tray with the appropriate paper size and type.
• Make sure the paper is aligned properly and the tray is not overfilled.

6. Reset the Printer

• Plug the printer back into the power source and turn it back on.
• Try printing again to see if the issue is resolved.

7. Check for Error Messages

• If the printer still shows a paper jam error, check the display for any specific error codes or messages.
• If possible, clear the error through the printer’s control panel or HP Smart app.

Refer to this document: Fix a Paper Jam | HP Smart Tank 670, 720, 750, 790, 6000, 7000, 7300, 7600 Printers
How to fix paper jam errors in HP printers | HP printers

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

HI @,

We hope you’re doing great.  We just want to send a follow-up message to check how things are and whether you still need our help. If you still do, we’re just a DM away.

Take care and have a good day.  

Gaya1239 

HP Support