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09-22-2021 02:06 PM
When my printer runs out of paper I get the error message but I cannot remove the paper tray as its locked in place. I have to turn off the power to the printer so I can remove the printer tray - load new paper - reinsert the tray - then turn the power back on. I think the tray should release when the error messGE
09-26-2021 10:40 AM
Welcome to the HP support community.
Pull out the input tray.
Gently remove any jammed paper from the area. To avoid tearing any whole sheets of paper, pull the paper with both hands.
Insert the input tray back into the printer.
You can refer this HP document for more assistance:- Click here
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09-26-2021 05:13 PM
Sorry if you mis-understood. The paper is not jammed. The printer runs out of paper and you cannot remove the empty paper tray as its locked in place. I have to turn off the printer before I can remove the tray as you note below. I don't think that is how the printer should work
10-30-2021 02:34 PM
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