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HP Recommended
HP ENVY Pro 6455 All-in-One Printer

My printer suddenly started having printer jams and won’t feed the paper correctly. About 1/2 an inch is cut off from the margin of the first edge of the paper that comes out of the printer (the top of the page when in portrait mode). I cleaned the feed wheels and that seems to have solved the paper jam issue, but the paper alignment is still off.

1 ACCEPTED SOLUTION

Accepted Solutions
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3 REPLIES 3
HP Recommended

Hi @Kkb3,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Follow the instructions from this document and see how it goes. 

You may also check the paper jam-related issue by clicking this link

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

I found this article and went through this process and it fixed the problem.

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Alignment-issue-with-HP-envy-6400-Print...

HP Recommended

Hi @Kkb3,

 

Fantastic 🙂 I truly appreciate your time and patience, If you need further assistance, feel free to reach out to us. 

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.