Paper drawer won't open enough

[johnmarsh]

I can't get the drawer open enough to adjust the width of paper..... only started recently

[Kuroi_Kenshi · Accepted solution]

Hi @johnmarsh,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power Cycle the Printer

Sometimes a simple restart can reset any misalignment or mechanical issues:

1. Turn off the printer and unplug it from the power source.
2. Wait for about 60 seconds.
3. Plug the printer back in and turn it on.

Access and Remove Obstructions

Ensure there are no obstructions that might be preventing the drawer from opening fully:

1. Open the front cover of the printer.
2. Carefully pull out the paper tray.
3. Inspect the interior for any foreign objects or debris.
4. Remove any obstructions carefully.

Adjust the Paper Width Guides

If the width guides are stuck or misaligned, try adjusting them manually:

1. Pull out the paper tray as far as it will go.
2. Gently move the width guides back and forth to ensure they are not jammed.
3. Adjust them to the desired width.

Check the Paper Tray Alignment

Make sure the paper tray is correctly aligned and seated in the printer:

1. Remove the paper tray entirely from the printer.
2. Reinsert the tray carefully, ensuring it slides in smoothly.
3. Try opening the tray again.

Update Printer Firmware

Outdated firmware can sometimes cause issues with printer components:

Kindly refer to this link to update your printer firmware.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[johnmarsh]

Worked perfecly...thanks

[Kuroi_Kenshi]

Hi @johnmarsh,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,