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01-04-2022 01:57 AM
I have a problem with my HP Officejet 4500 printer feeding the paper. I tried to follow all the steps on Youtube but it still doesn't work.
From what I could tell is that the roller that must take the paper does not even try to rotate. But when I try turning by hand, it does work. When it should do it automatic it does not.
I don't know what else I can try to check.
I await an answer,
Thanks a lot,
01-08-2022 09:12 PM
Welcome to the HP support community.
I understand that your printer is not feeding the paper, I am glad to assist you.
If you have tried all the steps mentioned in this HP document:- Click here
And if the issue still persists, this could be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee
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