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Paper feed malfunction. Getting Msg box “add paper” when there is plenty of paper snug at feed

HP Recommended

HP Photosmart 7520

Displays “load Paper” message box.

There is plenty of paper in the feed and it is snug against the feed. 

The machine starts as if it is feeding paper, but the sound is unusually rough and loud,

And then message box pops up as printer goes silent.

Please advise.  

HP Support Agent
HP Support Agent
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Welcome to the HP support community.


Clean the paper feed rollers

  1. Gather the following materials:

    • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

    • Distilled, filtered, or bottled water (tap water might damage the printer)

  2. Disconnect the USB cable from the rear of the printer if your printer is connected with a USB cable.

  3. Press the Power button () to turn off the printer.

  4. Disconnect the power cord from the rear of the printer.

  5. Remove the two-sided printing accessory (duplexer) from the rear of the printer. Push the right side of the duplexer to the left, and then pull out the duplexer to remove it. Set the duplexer aside.

    Figure : Remove the duplexer


      Image: Remove the duplexer.

      Push the duplexer to the left
    2. Pull out the duplexer

  6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  7. Press the cloth against the rollers, and then rotate the rollers upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Figure : Clean the rollers in the rear of the printer

    Image: Clean the rollers in the rear of the printer.
  8. Allow the rollers to dry for 10 or 15 minutes.

  9. Check the rollers on the duplexer. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the duplexer.

    Figure : Check the rollers on the duplexer

    Image: Check the rollers on the duplexer.
  10. Reattach the duplexer to the rear of the printer. Insert the two pegs on the left side of the duplexer into the left side of the printer, and then gently push the duplexer into place. Make sure that the duplexer is firmly attached.

    Figure : Reattach the duplexer

    Image: Reattach the duplexer
  11. Reconnect the power cord to the rear of the printer.

  12. If the printer does not turn on automatically, press the Power button () to turn it on.

You can refer this HP document for more assistance:- Click here


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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