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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Paper feeding on one side

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03-14-2021 12:48 PM
Welcome to the HP support community.
Clean the paper pick rollers
Clean the paper pick rollers under the cartridges or inside the paper tray area.
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Get a flashlight.
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Turn off the printer.
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Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.
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Remove the paper stack from the input tray.
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Depending on your printer model, use the flashlight to find the paper pick roller.
PRINTERS WITH THE ROLLER UNDER THE CARTRIDGES
PRINTERS WITH THE ROLLER ABOVE THE INPUT TRAY
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Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.
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Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.
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Allow the rollers to dry for two minutes.
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Reconnect the power cord and cables, and then turn on the printer.
You can refer this HP document for more assistance:- Click here
Let me know how it goes.
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Cheers.
Sandytechy20
I am an HP Employee