Paper feeds half way and then won’t finish printing

[NFTQueen210]

I have an HP DeskJet Plus 4140 All-in-One Printer, I tried printing several times this morning. So, here’s the issue. I am printing off of my iPhone the paper will feed half way then get stuck. It won’t finish the print job and doesn’t give any errors. There was also ink on the print tray after some of the failed print jobs. 

[Irfan_06]

Hi @NFTQueen210,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that stops printing intermittently.

Make a copy on the printer standalone and let me know if you have the same issue. (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

Please follow the below steps to fix the issue if the hardware is working fine.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[NFTQueen210]

I was unable to make a copy on the stand alone printer. The paper started to feed but it didn’t feed the paper and was just stuck. 

[Irfan_06]

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

A) Refer to the steps from the below video link to clean the paper pickup rollers and then make a copy again.

https://www.youtube.com/watch?v=wGwxyPuPcrM

B) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[NFTQueen210]

Hi, I just cleaned the rollers and the paper still won’t feed through. I hear the rollers put it’s not pulling the paper thru. 

[Irfan_06]

Hi @NFTQueen210,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[NFTQueen210]

I don’t have a blue envelope by my name or avatar. Just the shopping cart and bell. When I pressed the link it told me I do not have those privileges.