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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
You have something in the paper path. The reason it feeds crooked is because the paper gets fed in until it hits the jam and then it skews sideways because one side is blocked. Look closely at the side where the paper is crinkling. You can try flossing the paper path. This is done by taking a piece of heavy paper, thin cardboard or mylar and pushing it through the paper path to dislodge the jam. You should only floss in the normal direction of paper travel as pushing backwards can result in broken sensor flags.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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