Paper has been jammed inside the printer(roller)and I am unable to remove it

[Sidra5]

HP printer 315

Serial no. -- [serial number removed]

[Raj_05]

Hi @Sidra5,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing a paper jam in your HP printer. Here are some general steps to help you clear the paper jam.

• Turn off the printer: Before attempting to remove the paper jam, turn off the printer to avoid any potential injury or damage.
• Access the paper path: Open the printer cover or paper tray and check the paper path. If you can see the jammed paper, try to gently pull it out. Be careful not to tear the paper, and avoid using excessive force.
• Check for removable parts: Some printers have removable parts, such as the toner or ink cartridge. If applicable to your printer model, remove these components to access the jammed paper more easily.
• Use a flashlight: If the paper is not easily visible, use a flashlight to get a better view inside the printer. Sometimes, small pieces of paper may be difficult to spot.
• Use the manual feed: If your printer has a manual feed option, check there for any jammed paper. Follow the printer's manual for guidance on using the manual feed.
• Rotate the printer's rollers: You can try rotating the printer's rollers manually to help dislodge the paper. Consult your printer's manual for instructions on how to do this safely.
• Check for rear access panels: Some printers have rear access panels that can be opened to provide another way to reach the jammed paper.
• Clear any loose paper: Ensure that there are no loose or torn pieces of paper left inside the printer.
• Restart the printer: After clearing the paper jam, close all access panels and restart the printer. This allows the printer to reset and often resolves minor issues.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support