Create an account on the HP Community to personalize your profile and ask a question
11-21-2022 01:00 PM
The printer is asking me to load paper. I have letter paper in the tray and am trying to print a document. The printer displays message to 'Load Photo Paper, 5X7 in paper in the tray'. I'm printing a document, not photos. Please help!
11-21-2022 03:50 PM
Welcome to the HP Community Forum.
The printer might not be aware of the paper size / type loaded in the printer tray.
Open the printer tray - wait a few seconds...
Close the tray - check the printer control panel for a message about the paper size /type
If the paper size is not the paper you are using,
Select to Edit the paper size / type - correct the size / type - Click to accept the changes and exit
Load paper - starting on page 15
Use the Embedded Web Server (EWS) to Retain / Modify (Edit) / Check the Paper Size & Type -Tray and Paper Management
EWS > HP Document / How-to
EWS – Browser – Tray and Paper Management
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
Model Dependent: Advanced section
Click Apply to save changes
Example - Retain / Modify (Edit) / Check Paper Size & Type -- Tray and Paper management
The settings are adjusted in the software / application you are using to open, view, configure, and submit the job to the printer.
For example - User Guide - Starting on Page 25
Example - HP Smart - Windows - Simple PDF print
Open PDF document to be printed
In the settings...
Main menu options selected
More Settings > Shortcut selected "General Everyday Printing"
Select / verify / edit the other settings > Click OK to save the settings and return to the main print menu
When ready, Click Print
Reminder >> The options for your printer might be different from those in the example.
Example - Full Driver printer software installed
Print PDF File
Example - Adobe Reader DC - Main Print Menu
Open document in Reader DC
Click the print icon...
Adjust the settings on the main menu
Click Properties to select the Shortcut and add the paper size
Close the Properties menu and return to the main print menu
Click OK to save the changes and exit the Properties menu
In Page Sizing and Handling > Select the Print Size (Fit, Actual, Custom, Poster...)
Adjust other settings as appropriate.
On the main print menu, when ready, click Print
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Thank you for participating in the HP Community:
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Didn't find what you were looking for? Ask the community