• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎05-03-2022 04:30 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello All,  my printer is an HP Deskjet 3050A J611 series [07A064].  The paper is not feeding through when I try to print.  Error message: “out of paper”, so I reload paper and press “ok” then it tries to print again.  Then I get Error message: “paper jam” but the paper doesn’t appear to be jammed. The top sheet of paper just goes at a slight angle but doesn’t seem to be taken up by the printer. I take the paper out, put it back and press “ok”, then printer carries on and prints without taking the paper through at all.  I’m not sure if there’s anything stuck inside the machine, I can’t see how to clear this.  The printer was working correctly until today.  How can I fix this problem?  Many thanks.

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.