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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Paper jam error, but no jam

Create an account on the HP Community to personalize your profile and ask a question
02-24-2024 12:03 PM
Hi @ZinaGriff,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see you get a paper jam issue with the printer. Every printer has a different set of instructions for this error.
Please help us with the Printer serial number or the product number on a private message for further assistance.
Here is the link to find the product number:- Click here
https://support.hp.com/in-en/document/ish_2039298-1862169-16
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
I hope this helps.
Take care and have a good day.
Rachel571
HP Support
Sneha_01- HP support