cancel
Showing results for 
Search instead for 
Did you mean: 
SamT2
New member
1 0 0 0
Message 1 of 2
116
Flag Post

Paper jam error message

HP Recommended
Hp laser colour mfp179

Had a paper jam which I've sorted but error message " scan unit open or exit jam" persists. Have restarted and double checked for stuck paper

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,719 18,696 1,535 1,510
Message 2 of 2
Flag Post
HP Recommended

@SamT2, Welcome to HP Support Community!

 

If you have already performed the steps from the document Paper Jam Error and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation