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10-10-2020 12:58 PM - edited 10-10-2020 01:06 PM
I have an HP Officejet Pro 8600 e-All-in-One Printer - CM749A.
When I turn on the printer I get an 'Improper Shutdown' message. If I click OK to that message I get a 'Paper Jam' message. I have been through looking for paper jams, cleaning the rollers and resetting the printer buy turning pulling out the plug while the printer is turned on. There is by sure no paper pieces in the printer, I had never any real paper jam.
In other thread, there is mentioned an advanced reset procedure which he sent via private message. Can I do the same to resolve the issue? Can someone send me reset protocol
5 REPLIES 5
10-13-2020 09:45 AM
Welcome to the HP Support Community.
I have sent you a private message, for more details that cannot be shared in a public post.
Please do check your inbox on the forums page for the private message.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
I am an HP Employee
10-17-2020 03:35 AM
If you have tried the steps mentioned in this document - Paper Jam Error, but the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.
Keep me posted for any other assistance.
I am an HP Employee
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