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‎06-24-2023 11:35 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

Printer gives a paper jam error but there is not a paper jam

Category:
3 REPLIES 3

‎06-27-2023 10:30 AM

HP Recommended

@Aeri1 

 

Welcome to the HP support community.

 

I understand that you are getting paper jam error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎06-29-2023 09:25 PM

HP Recommended

Hello, I discovered that the paper feed gear was damaged and got a replacement. Now it's working great! Thanks for your feedback!

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‎07-26-2023 07:28 AM

HP Recommended

@Aeri1

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Sandytechy20
I am an HP Employee

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