Paper jam error

[HoL56]

HP ENVY 6055e printer says there is a paper jam, but there is no paper jam. 

[A_Gayathri]

Hi @HoL56,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the paper jam errors when there is no actual paper jam can be quite frustrating. 

Here are some steps to troubleshoot and resolve this issue with your HP ENVY 6055e printer: 
 

Check for Hidden Paper Jams:

• Turn off the printer and unplug it.
• Open all accessible doors (input tray, output tray, and any access panels).
• Carefully inspect for any small pieces of paper or debris that might be causing the error.
• Use a flashlight to look into the paper path and remove any hidden bits of paper.

Reset the Printer:

• Turn off the printer.
• Unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the printer and the wall outlet.
• Turn the printer back on and see if the error persists.

Check Paper Path Mechanisms:

• Open the paper path cover and ensure there are no obstructions.
• Manually rotate the rollers to see if they move freely.
• If the rollers are stuck or difficult to move, there might be an issue with the roller mechanism.

Clean the Rollers:

• Use a lint-free cloth lightly moistened with distilled water.
• Clean the rollers to remove any dust or debris.
• Ensure the rollers are dry before closing the printer.

Check the Paper Tray:

• Ensure the paper is loaded correctly and not overfilled.
• Adjust the paper guides to fit snugly against the paper without bending it.
• Remove any wrinkled or damaged paper from the tray.

Update Printer Firmware: Update the firmware on an HP printer

• Ensure your printer’s firmware is up to date. Visit the HP support site to download the latest firmware for your printer model.

Use HP Print and Scan Doctor:  HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor.
• This tool can diagnose and fix many common printer issues, including false paper jam errors.

Refer to this document: HP ENVY 6055e All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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