Paper jam even though the jam has been cleared

[SonF]

Paper jam even though the jam has been cleared

[Kuroi_Kenshi]

Hi @SonF,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Perform a Hard Reset

1. Turn off the printer: Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
2. Unplug the power cord: Unplug the power cord from the power source.
3. Wait 60 seconds: Wait for 60 seconds. This allows the printer to reset.
4. Reconnect power cord: Connect the power cord directly to a wall outlet and to the printer.
5. Turn on the printer: Press the power button to turn on the printer.

Check for Remaining Debris

1. Open the cartridge access door: The carriage might move to the center. Wait until the carriage is idle and silent before you proceed.
2. Disconnect the power cord: For safety, disconnect the power cord from the rear of the printer.
3. Check paper path cover: Locate the paper path cover, grasp the handle, and lift up to remove it.
4. Remove jammed paper: Use both hands to gently pull out any jammed paper without tearing it.
5. Check rollers: Ensure there are no bits of torn paper, debris, or obstructions in the rollers.
6. Move the carriage: Manually move the carriage to check for obstructions on both sides.
7. Reconnect power cord: Reconnect the power cord to the rear of the printer and turn it on.

Clean the Paper Feed Rollers

Gather materials:

• Long, lint-free cotton swab
• Clean, lint-free cloth
• Distilled, filtered, or bottled water

1. Disconnect power cord: Ensure the printer is powered off and disconnected from the power source.
2. Remove paper path cover: Locate and remove the paper path cover.
3. Clean rollers: Lightly dampen the swab with water. Clean the rollers and remove any dust or debris buildups. Rotate the rollers upwards while cleaning them.
4. Dry rollers: Allow the rollers to dry completely (approximately 10 minutes).
5. Close cartridge access door: Replace the paper path cover and close the cartridge access door.
6. Reconnect power cord: Reconnect the power cord and turn on the printer.

Reset the Printer

1. Disconnect power cord: With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source: Wait for 60 seconds.
3. Reconnect power cord: Reconnect it to a wall outlet and to the printer.
4. Turn on printer: Press the power button to turn on the printer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,