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HP Recommended
Microsoft Windows 10 (64-bit)

I have a paper jam in back of the printer. I can see it but the paper tray won't allow me to put my hand in there to pull the paper out. Is there a way to remove the double paper tray?

1 REPLY 1
HP Recommended

@kapoo

 

Welcome to the HP support community.

 

I understand that you are getting a paper jam issue, I am glad to assist you.

Clean the rollers inside the ink cartridge access area.

  • Turn off the printer, and then disconnect the power cord.
  •   WARNING:
  • To avoid risk of injuries or electric shock, disconnect the power cord before reaching inside the printer.
  • Open the ink cartridge access door.
  • Opening the ink cartridge access door
  • Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
  • Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
  • Rollers in the cartridge access area
  • Allow the rollers to dry completely (approximately 10 minutes).
  • Close the ink cartridge access door.
  • Reconnect the power cord to the rear of the printer, and then turn on the printer.

Clean the rollers behind the ink access area of the printer.

  • Turn off the printer, and then disconnect the power cord.
  •   WARNING:
  • To avoid risk of injuries or electric shock, disconnect the power cord before reaching inside the printer.
  • Open the ink cartridge access door.
  • Opening the ink cartridge access door
  • Pull out the paper path cover.
  • Removing the paper path cover
  • Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
  • Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
  • Cleaning the paper path cover rollers.
  • Allow the rollers to dry completely (approximately 10 minutes).
  • Insert the paper path cover back into the printer.
  • Close the ink cartridge access door.
  • Reconnect the power cord to the rear of the printer, and then turn on the printer.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.