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03-12-2022 05:07 AM
@Jack-Q08, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to lift the lid to clear the paper jam. Kindly perform the steps mentioned in this document - Er/04 or Er/05 Displays (Paper Jam)
If the issue persists,
- I've sent you a private message with further instructions to resolve this issue.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Let me know how it goes.
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Have a great day!
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