Paper jam issue

[JRllc]

I keep getting a paper jam issue and there is no paper jam. I have also cleaned the printer as instructed. Other that being unable to scan, the printer works fine.

[zoey7886]

@JRllc, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding paper jam issue!  
We're thrilled to have the opportunity to assist you and provide a solution.

It sounds like your HP OfficeJet Pro 9018 is falsely detecting a paper jam. Since you've already cleaned the printer, let's try these steps to resolve the issue:

1. Power Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for 60 seconds and plug it back in.
• Turn the printer on and check if the issue persists.

2. Check for Hidden Paper Fragments

• Open all access panels (input tray, output tray, and duplexer).
• Use a flashlight to look inside for tiny bits of paper or debris.
• If found, remove them carefully using tweezers.

3. Clean the Paper Path Sensors

• Sometimes, dust on the sensors can cause false jam errors.
• Use a lint-free cloth slightly dampened with distilled water or isopropyl alcohol to clean the rollers and sensors inside the printer.

4. Update or Reinstall Printer Firmware

• Since you're using Mac OS X 10.11 (El Capitan), outdated firmware may cause errors.
• Check for firmware updates on HP’s support website.
• If the printer is connected to Wi-Fi, try updating firmware from the printer’s control panel under Settings > Printer Maintenance > Update Firmware.

5. Reset the Printer Settings

• On the printer’s display, go to Setup > Printer Maintenance > Restore Defaults.
• Confirm the reset and restart the printer.

6. Troubleshoot the Scanner Issue

Since scanning is also affected, try the following:

• Restart your Mac and reconnect the printer.
• Ensure HP Easy Scan is installed.
• Try scanning using Apple Image Capture instead of HP software.

Let me know if the issue persists after these steps! 😊

Take care, and have an amazing day! 
 

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Regards,