Paper jam issue

[Hanoon]

While printing a document using the HP Smart Tank 585, the paper got stuck inside the printer. Please let me know how to fix it or if any service is needed.

[VikramTheGreat]

Hi @Hanoon,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP Smart Tank 585 has a paper jam; you can usually fix it yourself by following these steps. Here's what to do:

Step-by-Step: Clear a Paper Jam in HP Smart Tank 585

1. Turn Off the Printer

• Press the Power button to turn off the printer.
• Unplug the power cord for safety.

2. Remove Jammed Paper from the Input Tray

• Gently pull out any visible paper from the input tray.
• Avoid tearing the paper. Pull slowly and evenly.

3. Check the Output Tray and Rear Access

• Open the rear access door or duplexer (if your model has one).
• Look for jammed paper or torn pieces inside.
• Remove any debris carefully.

4. Open the Ink Access Area

• Lift the top cover to access the ink cartridge area.
• Wait for the printhead to move to the center.
• Check for any paper stuck around the carriage path.
• Remove it gently.

5. Check the Paper Path Rollers

• Use a flashlight to inspect the rollers.
• If needed, clean them with a lint-free cloth slightly dampened with distilled water.

6. Close All Doors and Restart

• Close the ink access area and rear door.
• Plug the printer back in and turn it on.
• Try printing a test page.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat