Paper jam on Officejet 8500 pro

[Akhawi]

Hello

I just got an error and i can´t seem to find what is the problem, sending a video also and hope that can help anyone that knows what is wrong, It gives paper jam, but i have looked in all corners and onley found 1 peace of paper. But there are some wheeals that dont seem to be where they should whene it try´s to print.

Hope someone might be able to help me.

Best regards /Thomas

[KrazyToad]

@Akhawi

Welcome to HP Support Community

I would like to help

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c01618077 and let me know how it goes

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Akhawi]

Hi again, 

I have looked at the info you provided but it could not help me, i have also taken the printer apart and cleaned it according to this help video, https://www.youtube.com/watch?v=9wTTFfa3xY4

But the error still remains. And whene i look inside the printer i se where the error is but it is no paper jam as it say on the screen, 

Anyone have any other advice? i am gonna see if i can get a better video on the error that happends. Must have something to do whit some wheel inside the printer.

[Akhawi]

here is a better video i hope, maybe

someone have had this error and can help!

/Akhawi

[KrazyToad]

If the issue persists please contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

[Akhawi]

Hello again , i am wondering if this item could be broken and that is what couse the problem, it dose look little crocked and it is that peace that move and klicks when i get the error. Anyone know any solution to this?

[ericrox]

Product # 3UK84A. Connected to 32-bit MacBook pro running  OSX Yosemite v10.10.5. No results after following all recommended procedures.

[KrazyToad]

@Akhawi

Yes if it's crooked it can definitely cause paper jam issues or crooked printing

[Akhawi]

thx for info 🙂 , any way to get a spare part for this item? or can it not be repaired?

[KrazyToad]

Spare Parts for printers are rare since most parts are non customer replaceable ones. Usually the printer is exchanged.

Please check with HP Support in your region for possible service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you