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‎02-19-2025 12:05 PM

HP Recommended
  • Have paper jam showing on digital screen but there is no paper jammed in the printer. Cannot reset the jam on the screen. 
Category:
1 REPLY 1

‎02-23-2025 10:29 AM

HP Recommended

@Bailey1011,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Meanwhile, you can refer this guide: Paper jam

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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