Paper jam

[Victoriaa01]

Printer keeps saying I have paper jam when I do not I have checked everywhere and printer is fine but won’t print due to saying it has a paper jam 

[VikramTheGreat]

Hi @Victoriaa01,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP printer keeps showing a paper jam error even though there’s no visible jam, it’s likely a false paper jam, which can be caused by:

• Dust or debris on the paper feed rollers.
• Misaligned or stuck paper sensors.
• Torn bits of paper deep inside the printer.
• Firmware glitches.

Step-by-Step Fix for False Paper Jam

1. Power Reset the Printer

This clears false errors from memory.

• Turn on the printer.
• Unplug the power cord while the printer is still on.
• Wait 60 seconds.
• Plug it back directly into a wall outlet (not a surge protector).
• Turn it on and try printing again 

2. Check All Paper Paths Thoroughly

Even tiny scraps can trigger a jam error.

• Open all access doors: front, rear, and duplexer (if available).
• Use a flashlight to inspect rollers and corners.
• Remove any visible debris or torn paper.
• Avoid using sharp tools; use fingers or soft tweezers.

👉Fix Paper Jam Errors | HP® Support

3. Clean the Paper Feed Rollers

Dust buildup can cause feeding issues.

• Use a lint-free cloth lightly moistened with distilled water.
• Rotate and clean the rollers gently.
• Let them dry before closing the printer.

4. Check for Sensor Obstruction

Some HP models have a paper sensor flag that can get stuck.

• Gently press the sensor flag (usually near the rear rollers).
• Make sure it moves freely.
• If it’s stuck, gently nudge it back into position.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat