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macOS 12.0 Monterey

My printer is rolling the new paper out but it jams half way before printing. I removed the paper and it was at an angle. Not sure what I'm doing wrong, I've refilled the tray, tried testers etc, and the same thing. Help please!

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@Hema123 

 

Welcome to the HP Community Forum.

 


@Hema123 wrote:

Product:    Unknown

Operating System: MacOS 12.0 Monterey


My printer is rolling the new paper out but it jams half way before printing.

I removed the paper and it was at an angle.

Not sure what I'm doing wrong,

I've refilled the tray, tried testers etc, and the same thing. Help please!


 

There are several reasons paper jams when it has not done so previously:

 

  • Dirty Printer / Dirty rollers (inside printer)
  • Unsupported paper size, type, weight
  • Old Printer - worn out mechanics - things that used to work no longer fully function as expected
  • Paper that should be supported but is not recognized by the current job settings
  • Paper that is too damp - yes, this can be a thing.  Humidity plays a part in how well the printer performs normal tasks
  • Printer alignment - cartridges need alignment
  • Corrupt Printer software -- less likely, but might influence how the printer is perceiving the settings

 

Randomly selected troubleshooting guides - likely similar to the guide used for your printer model:

Black or Color Ink Not Printing, Other Print Quality Issues

and

HP Smart Tank 500, 600 Printers - Color or Black Ink Not Printing, Other Print Quality Issues

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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