Paper jamming half way

[Hema123]

My printer is rolling the new paper out but it jams half way before printing. I removed the paper and it was at an angle. Not sure what I'm doing wrong, I've refilled the tray, tried testers etc, and the same thing. Help please!

[Dragon-Fur]

@Hema123 

Welcome to the HP Community Forum.

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@Hema123 wrote:

Product:    Unknown

Operating System: MacOS 12.0 Monterey

My printer is rolling the new paper out but it jams half way before printing.

I removed the paper and it was at an angle.

Not sure what I'm doing wrong,

I've refilled the tray, tried testers etc, and the same thing. Help please!

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There are several reasons paper jams when it has not done so previously:

• Dirty Printer / Dirty rollers (inside printer)
• Unsupported paper size, type, weight
• Old Printer - worn out mechanics - things that used to work no longer fully function as expected
• Paper that should be supported but is not recognized by the current job settings
• Paper that is too damp - yes, this can be a thing.  Humidity plays a part in how well the printer performs normal tasks
• Printer alignment - cartridges need alignment
• Corrupt Printer software -- less likely, but might influence how the printer is perceiving the settings

Randomly selected troubleshooting guides - likely similar to the guide used for your printer model:

Black or Color Ink Not Printing, Other Print Quality Issues

and

HP Smart Tank 500, 600 Printers - Color or Black Ink Not Printing, Other Print Quality Issues

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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