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‎06-02-2021 08:59 AM

HP Recommended
Product: MacBook Air
Operating System: macOS 11.0 Big Sur

My Office Jet all in One just starting jamming repeatedly while the paper is still in the rollers. It has always worked perfectly and I have not changed the type of paper I am using.  I am wondering if there is something I should run through the rollers, like the lubricant papers you use for shredders, to lubricate the mechanism?  

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9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-03-2021 09:49 AM - edited ‎06-03-2021 09:51 AM

HP Recommended

I would NOT recommend trying to run any lubricants or cleaning agents through the printer. You will just contaminate the paper path of the printer. It's possible the feed rollers are just dirty or wearing out. Do you know how many pages you have printed with this device? If the printer is over a couple years old, you may consider replacing it. Since you are using a MAC< you may want to delete the printer and add it back in case there have been changes with the MAC software- tried air print?

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.

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2 REPLIES 2

‎06-03-2021 09:49 AM - edited ‎06-03-2021 09:51 AM

HP Recommended

I would NOT recommend trying to run any lubricants or cleaning agents through the printer. You will just contaminate the paper path of the printer. It's possible the feed rollers are just dirty or wearing out. Do you know how many pages you have printed with this device? If the printer is over a couple years old, you may consider replacing it. Since you are using a MAC< you may want to delete the printer and add it back in case there have been changes with the MAC software- tried air print?

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.
1 person found this reply helpful
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‎06-07-2021 08:24 AM

HP Recommended

Thanks!!

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